Multi-Vendor Support Services Market

Multi-Vendor Support Services Market by Service Type, Business Application, Vertical, and Region – Global Forecast and Analysis to 2024

E-commerce, Management System, Services, Software

Multi-Vendor Support Services (MVSS) enables companies to offer support services for one product from another manufacturer as well as products. For example, system vendors such as IBM provide support services for their products, while Dell and HP provide support services for their products as well, for other products. These companies are classified as MVSS suppliers.

Market dynamics


  • Rapid changes in IT infrastructure
  • Emerging demand for OEM services
  • MVSS reduces IT support and maintenance
  • Monitoring of OEM infrastructure support services


  • Freedom of control over IT assets
  • Concerned about sharing data sharing, and privacy and security issues


  • The need for new support services is increasing
  • Increased use of support center services


  • Lack of technical skills
  • Lack of new service offerings in line with the changing IT infrastructure

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Key Market Segments:

Key Market Players:

IBM (US), Dell (US), HP (US), Symantec (US), Oracle (US), Fujitsu (Japan), NEC (Japan), Lenovo (China), and Hitachi (Japan)

By Service Type:

  • Hardware Support Services
  • Software Support Services

By Business Application

  • Financial and Accounting
  • Human Resource
  • Supply Chain
  • IT Operations
  • Sales and Marketing
  • Production
  • Others (Research and Development [R&D] and legal services)

By Organization Size

  • Small and Medium-Sized Enterprises (SMEs)
  • Large Enterprises

By Vertical:

  • Banking, Financial Services, and Insurance (BFSI)
  • Healthcare and Life Sciences
  • Retail and Consumer goods
  • Manufacturing
  • Travel and Logistics
  • Telecom and IT
  • Government and Defense
  • Media and Entertainment
  • Energy and Utilities
  • Others (automotive, construction and recreational services, and education)

By Region:

  • North America
  • Europe
  • Asia Pacific (APAC)
  • Middle East and Asia (MEA)
  • Latin America

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Rapid changes in IT infrastructure are driving the worldwide Sales Support Services market.

The size of IT infrastructure is growing rapidly, due to the growing demand for information that is being met by larger and better networks and distribution and storage devices. Television is growing by coordinating the use of cloud, dishes, IoT, and other technologies to meet the latest demands of the business. For example, since the release of Cisco’s Cloud Index in September 2016, about 68% of organizations use cloud types. Due to the technological change environment, organizations are rapidly developing MVSS to manage and maintain their infrastructure. In addition, with the increasing complexity of technology solutions, companies are deciding to automate or outsource their actions. MVSS providers help organizations focus on their workforce, as they offer services and solutions such as continuous monitoring of hardware and software, monitoring of contracts, tools, and creative management. MVSS helps improve time, increase performance, and switch between old and new devices.

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Table of Content:

Chapter 1 Global Multi-Vendor Support Services Market Overview

Chapter 2 Global Economic Impact on Multi-Vendor Support Services Industry

Chapter 3 Global Multi-Vendor Support Services Market Competition by Manufacturers

Chapter 4 Global Multi-Vendor Support Services Production, Revenue (Value) by Region (2012-2018)

Chapter 5 Global Multi-Vendor Support Services Supply (Production), Consumption, Export, Import by Regions (2012-2018)

Chapter 6 Global Multi-Vendor Support Services Production, Revenue (Value), Price Trend by Type

Chapter 7 Global Multi-Vendor Support Services Market Analysis by Application

Chapter 8 Multi-Vendor Support Services Manufacturing Cost Analysis

Chapter 9 Industrial Chain, Sourcing Strategy and Downstream Buyers

Chapter 10 Marketing Strategy Analysis, Distributors/Traders

Chapter 11 Market Effect Factors Analysis

Chapter 12 Global Multi-Vendor Support Services Market Forecast (2018-2023)

Chapter 13 Appendix

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