The speech analysis software analyzes ongoing or recorded calls and interprets emotional signals for quality assurance purposes. The speech analysis program uses a similar technique found in the voice recognition program where the spoken language is analyzed using artificial intelligence. However, speech analysis solutions differ from voice recognition in that the latter only cares about speech copies, while the first offers additional emotional analyzes and performance insights.
To qualify for inclusion in the Speech Analytics Software Market category, the product must:
- Record calls and/or analyze calls in real-time
- Provide an insight into the emotional state of customers in real-time or after they occur
- Presentation of training to contact representatives of the Center
- Keep an archive of recorded calls
These tools can help representatives of the call center determine the time of alerting or straining customers, allowing them to adapt in real-time or improve after they occur. Speech Analysis solutions are integrated with or offered as a preload feature of the Call Center software.
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Speech Analytics Software Market Top Leading Vendors:-
Talkdesk, NICE inContact, CallTrackingMetrics, CallMiner Eureka, Verint Speech Analytics, Calabrio ONE, Tethr, VoiceBase,
This report provides an all-inclusive environment of the analysis for the Speech Analytics Software Market. The market estimates provided in the report are the result of in-depth secondary research, primary interviews, and in-house expert reviews. These market estimates have been considered by studying the impact of various social, political and economic factors along with the current market dynamics affecting the Speech Analytics Software Market growth.
Along with the market overview, which comprises of the market dynamics, the chapter includes Porter’s Five Forces analysis which explains the five forces; namely buyers bargaining power, suppliers bargaining power, the threat of new entrants, the threat of substitutes, and degree of competition in the Speech Analytics Software Market. It explains the various participants, including software & platform vendors, system integrators, intermediaries, and end-users within the ecosystem of the market. The report also focuses on the competitive landscape of the Speech Analytics Software Market.
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The research methodology is a combination of primary research, secondary research, and expert panel reviews. Secondary research includes sources such as press releases, company annual reports and research papers related to the industry. Other sources include industry magazines, trade journals, government websites, and associations were can also be reviewed for gathering precise data on opportunities for business expansions in Speech Analytics Software Market.
The market analysis entails a section solely dedicated to major players in the Speech Analytics Software Market wherein our analysts provide an insight into the financial statements of all the major players, along with its key developments, product benchmarking and SWOT analysis. The company profile section also includes a business overview and financial information. The companies that are provided in this section can be customized according to the client’s requirements.
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In This Study, The Years Considered To Estimate The Size Of Market Are As Follows:
History Year: 2015-2018
Base Year: 2018
Estimated Year: 2019
Forecast Year 2019 to 2027
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